Guide
3 min read
Ticket Refunds
Handle refunds to ticket buyers.
What you'll learn in this guide
Follow these steps to master ticket refunds. Each step includes detailed instructions and screenshots.
1
Go to Refund Start
Click "Refund" in the menu to start a refund process.
Click to zoom
2
Find Order
Search for the order to be refunded using order number, customer email, or name.
3
Select Refund Amount
Choose whether to refund the full amount or a partial amount. The system shows the maximum refundable amount.
4
Confirm Refund
Confirm the refund. The money will be automatically sent to the customer's payment card. The customer receives a confirmation email.
🎉 Congratulations!
You've completed the guide for Ticket Refunds. If you have questions, please contact our support.
📌 Note:
Refunds can take 3-5 business days to complete depending on the customer's bank. Fees are not refunded.
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